Dear Pan Macmillan,
I recently purchased a paperback copy of Jeffrey Eugenides’ Pulitzer Prize-winning novel Middlesex. I was so excited to read it that I peed a little. But, to my horror, I found in the course of reading the book that pages 469-500 were missing. As I had purchased the book used, I thought that perhaps some criminal might have torn those pages out, but this seems unlikely. I inspected the binding and there was no gap between pages 468 and 501, nor was there any other sign that these 31 pages had been torn, cut, or otherwise removed. In addition, a portion of the cover spills over from the spine onto the front cover of the book. All of these observations are, I think, indicative of a defective product. Although the book was purchased second-hand, Half Price Books should not take responsibility for the fact that, even when it was purchased new, this product was unfit for consumption.
Thank you for your time,
Philip James Hart
Immediately after sending this, I received an email from Pan Macmillan saying they would send me a real response within 28 days, which was something. But I later received another email saying that I should complain to Picador, the subsidiary of Pan Macmillan that published Middlesex, which is a copout. Picador’s website has no readily available venue for such inquiries. This letter was written on the behalf of a friend.